Refund Policy

TABLE OF CONTENT:

  1. COMPLAINTS ABOUT PRODUCTS
  2. SPECIAL GUARANTEE OF SATISFACTION
  3. NON-COURT METHODS OF COMPLAINT REVIEWS AND CLAIMS PURSUE AND RULES OF ACCESS TO THESE PROCEDURES
  4. RIGHT OF AGREEMENT RENOUNCEMENT

  1. COMPLAINTS ABOUT PRODUCTS

    1. Basis and scope of the Seller's liability towards the Client, if the sold Product has a physical or legal defect (warranty) are specified in the commonly binding provisions of law, especially in the Civil Code (art. 556-576 of Civil Code).
    2. The Seller is obliged to provide to the Client a Product with no defects. Detailed information on the Seller's liability on account of defects of the Product and the Client's rights are specified in the Internet Store website, in the bookmark concerning complaints.
    3. A complaint should be filed by the Client to the Operator. A complaint may be filed electronically via a Contact Form.
    4. It is recommended that the Client provides the following information in the complaint description: (1) information and circumstances concerning the complaint subject, in particular the type and date of the defect; (2) claiming the method of making the Product compliant with the Sales Agreement or a declaration on a price decrease or a renouncement of the Sales Agreement; (3) contact data of the complainer and (4) order number - it will make it easer and faster to review the complaint by the Seller. The requirements given in the previous sentence are only recommendations and they do not influence the effectiveness of complaints filed differently than in the recommended description.
    5. The Seller will respond to the Client's complaint immediately, not later than within 14 calendar days as of making the complaint. The Seller will inform the Client individually about the method of addressing the made complaint individually or he will do it via the Operator. If the Client, who is a consumer required a replacement of things or a removal of a defect or made a statement on a price reduction, by specifying the amount, by which the price is to be reduced, and the Seller has not responded to the claim within 14 calendar days, it is believed that he recognized the claim as reasonable.
    6. The Client, who exercises the rights of the warranty, is obliged to provide the defected Product to the following address: 590 Kingston Road, London, SW20 8DN, Great Britain. In case of a Client, who is a consumer, the cost of providing the Product shall be born by the Seller, in case of a Client, who is not a consumer, the cost of delivery shall be born by the Client.

  2. SPECIAL GUARANTEE OF SATISFACTION

    1. The Seller grants to a Special Guarantee of Satisfaction, which consists in the fact that in case if the Client is not satisfied with the Product, he will be entitled to make an offer to terminate the Sales Agreement. In case if the Sales Agreement covered more than one Product and the Client is authorized to use a Special Guarantee Satisfaction only with reference to certain Products covered by this Agreement, when the offer of termination of the Sales Agreement will be only partial and will refer only to such certain Products.
    2. The Client mentioned in item 7.1. will be entitled to use the Special Satisfaction of Guarantee within 21 days as of the date indicated in item 5.4 of the Regulation.
    3. The Client mentioned in item 7.1. will be entitled to use the Special Guarantee of Satisfaction only once with reference to every of the offered Products. The Special Guarantee of Satisfaction concerns only the first Sales Agreement, the subject of which was a given Product and does not cover every next Sales Agreement, the subject of which is such a Product.
    4. The Client mentioned in item 7.1. will be entitled to use the Special Guarantee of Satisfaction only in case if the following conditions are fulfilled:
      1. The Client used the Product at least once;
      2. The Client used the Product in accordance with guidelines of use attached to the same, and in particular he did not exceed the recommended doses of the Product,
    5. To use the Special Guarantee of Satisfaction, the Client mentioned in item 7.1. should:
      1. submit a relevant statement on the intention to use the Special Guarantee of Satisfaction via a Contact Form,
      2. provide the following data via a Contact Form: order number, name and surname, street and house number, city, postal code, telephone number provided during the order, bank account number, number of packages purchased, total purchase amount, date of delivery, date of order, weight before treatment, weight after treatment , the number of calories taken per day, the amount of fluids taken per day, the description of the use of the product, observed effects of the supplement Only submitting all the above statements and completing the activities will be equivalent with making an offer of a termination of the Sales Agreement.
    6. The Operator, within 30 days as of making statements and providing data mentioned in item 7.5 will analyze the sent offer and data and shall inform the Client about its acceptance or rejection.
    7. In case if the Client uses a Special Guarantee of Satisfaction, the Seller will return to the Client a price of this Product, but excluding the costs of the Product delivery. In case if the Client mentioned in item 7.1. based on one Sales Agreement, bought more than one item of a Product, then the Seller will give him back only a price of one item of a Product. A return of a price will occur within 14 days as of informing the Client on accepting the offer of a Sales Agreement.
    8. The provisions of this item do not concern or modify the provisions of law or provisions of the Regulations concerning the Seller’s liability for the defects of such things.

  3. NON-COURT METHODS OF COMPLAINT REVIEWS AND CLAIMS PURSUE AND RULES OF ACCESS TO THESE PROCEDURES

    1. Detailed information concerning the possibility of using non court methods of review of complaints by the Client and pursuing claims and rules of access to the procedures are available at the website of the Office of Protection of Competition and Consumers: Link.
    2. The President of the Office of Protection of Competition and Consumers also has a helpdesk for phone calls: 22 55 60 333, email: kontakt.adr@uokik.gov.pl or a written address: Pl. Powstańców Warszawy 1, 00-030 Warszawa.) The task of this office is, among others, to provide support to consumers in matters concerning non-court review of consumer disputes.
    3. A consumer has the following sample options to use non-court methods of review of complains and pursuing claims: (1) motion for a review of a dispute to a permanent amicable consumer court (more information at: http://www.spsk.wiih.org.pl/); (2) motion on a non-court solution of a dispute to the district inspector of Commercial Inspection (more information at the website of the competent inspector, for the district where the Seller runs his business); and (3) support of the poviat (municipal) spokesman of consumer or social organizations, whose statutory tasks include a protection of consumers (among others the Federation of Consumers, Association of Polish Consumers). Advice is granted among others via e-mail under the address: porady@dlakonsumentow.pl and at the helpdesk for consumers: 801 440 220 (info-line in Business Days, between 8:00 - 18:00, payment for connection based on the operator's tariff).
    4. Under the address http://ec.europa.eu/consumers/... there is a platform available for dispute solving between consumers and entrepreneurs at the EU level (ODR platform). The ODR Platform constitutes an interactive and multilingual website with the point of complex services for consumers and entrepreneurs aiming at non-court dispute solving concerning contractual obligations resulting from the Internet sales agreement or agreement for provision of services (more information at the website of the platform or under the Internet address of the Office for Competition and Consumers Protection: Link).

  4. RIGHT OF AGREEMENT RENOUNCEMENT

    1. The consumer, who entered into an agreement remotely, may renounce the agreement within 14 calendar days without giving reasons and without bearing costs, except for costs specified in item 9.8 of the Regulation. To keep the deadline it is enough to send a statement before it expires. The statement on a renouncement of agreement should be submitted to the Seller directly or via the Operator. The statement may be filed for example:
      1. in writing to the Operator’s address indicated in the Regulations of the introduction; or
      2. electronically via a Contact Form.
    2. A sample form of the renouncement of the agreement is contained in enclosure No. 2 to the Law on Consumer Rights and additionally it is available in item 11 of the Regulations and at the Internet Store website in the bookmark concerning renouncement of the agreement. A consumer may use the form, but it is not obligatory.
    3. The term to renounce the agreement starts:
      1. for the agreement, based on which the Seller issues a Product and is obliged to transfer a title to the same (for example Sales Agreement) - from the moment of taking the Product to own by the consumer or a third party indicated by him, different than the carrier and in case of the agreement, which: (1) covers many Products, which are provided separately, in batches or in parts - from the moment of taking the last Product to own, the batch or a part (2) consists in regular providing the Products for a specified time - from the moment of taking the first of the Product to own.
      2. for other agreements - from the date of Agreement conclusion.
    4. In case of a renouncement of an agreement concluded remotely the agreement is considered as not concluded.
    5. The Seller is obliged to return to the consumer, immediately, but not later than within 14 calendar days as of receiving the consumer's statement of renouncement of the agreement, all payments settled by him or her, including the costs of Product delivery (except for additional costs resulting from a given consumer's choice of deliver, different than the cheapest method of delivery available in the Internet Store). The Seller returns the payment with the use of the same payment method as the consumer use, unless the consumer explicitly agreed to a different method of return, which does not entail any costs. If the Seller did not propose that he would collect the Product back from the consumer himself, he may wait with the return of payments received from the consumer until the moment of receiving the Product back or providing a proof of sending by the Consumer, depending which occurs earlier.
    6. The Consumer is obliged to return the Product to the Seller immediately, not later than within 14 calendar days from the moment, on which he renounced an agreement, or to provide it to the person authorized by the Seller to reception, unless the Seller proposed that he would receive the Product himself. To keep the deadline it is enough to send back the Product before it expires. The Consumer may return the Product to the following address: 590 Kingston Road, London, SW20 8DN, United Kingdom.
    7. The Consumer bears liability for a decrease of the value of a Product, if it results from using it in a ways, which exceeds the method necessary to recognize the nature, features and functioning of the Product.
    8. Possible costs connected with the Consumer's renouncement of an agreement, which the Consumer is obliged to pay:
      1. If the consumer chose a method of Product delivery other than the cheapest, normal method of delivery in the Internet Store, the Seller is not obliged to return to the consumer the costs born by him additionally.
      2. The consumer bears direct costs of the Product return.
      3. In case of a Product, which is a service, the completion of which - on the consumer's explicit request - started before the lapse of the time for an agreement renouncement, the consumer, who executes the right of renouncement of an agreement. The amount to pay is calculated proportionately to the scope of fulfilled consideration, accounting for the price agreed in an agreement or remuneration. If the price or remuneration is excessive, the basis to calculate the amount is the market value of the fulfilled consideration.
    9. The right to renounce an agreement concluded remotely does not serve to a consumer with reference to the following agreements:
      1. (1) provision of services, if the Seller rendered the service completely based on the consumer's explicit consent, and the client was advised before the consideration, that after its fulfillment by the Seller, he or she would lose the right to renounce an agreement; (2) in which the price or remuneration depends on fluctuations in the financial market, which the Seller is not able to control, and which may occur before the lapse of the term to renounce an agreement; (3) in which the subject of the consideration is a non-prefabricated Product, produced based on the consumer's specification or serving his or her individualized needs; (4) in which the subject of the consideration is a Product susceptible to fast going bad or with a short "use before" date; (5) in which the subject of consideration is a Product provided in a sealed pack, which may not be returned after opening because of health protection or for hygienic reasons, if the package was opened after providing; (6) in which the subject of the consideration are Products, which, after delivery, considering their nature, become permanently connected with other things; (7) in which the subject of the consideration are alcoholic beverages, the price of which was agreed at entering into the Sales Agreement, and the provision of which may occur only after the lapse of 30 days and the value of which depends on market fluctuations, over which the Seller has no control; (8) in which the consumer explicitly required that the Seller visited him or her to make an urgent repair or maintenance; if the Seller additionally provides other services than the above, which the consumer demanded to be provided, or if the Seller provides other Products than spare parts necessary to make repairs or maintenance works with reference to additional services or Products; (9) in which the subject of the consideration is sound recording or visual recording, or computer software provided in a sealed package, if the package was opened after delivery; (10) providing journals, periodicals or magazines, except for an agreement for subscription; (11) concluded by the way of a public auction; (12) for a provisions of services in the scope of accommodation for other purposes than residential, transport of things, lease of cars, food catering, services connected with relax, entertainment, sports and cultural events, if an agreement specifies the date or period of provision of the service; (13) for provision of digital content, which is not saved on a material carrier, if the fulfillment of the consideration commenced with an explicit consent of the consumer before the lapse of the agreement renouncement term and after informing him or her by the Seller about the loss of rights to renounce an agreement.